Director of Advancement Information Systems Bowling Green State University Salary: Depends on Qualifications Job Type: Full-Time Division: V P University Advancement Opening Date: 04/26/2024 Location: Main Campus (BG), OH Job Number: BGSU00414 Department: V P University Advancement Closing: Continuous Summary Reporting to the Assistant Vice President for Advancement Services, The Director is responsible to develop a good understanding of Council for Advancement and Support of Education (CASE), Voluntary Support of Education Survey (VSE), state and federal guidelines and legislation, and industry best practices in Advancement Services The Director will work to ensure information is accurately and efficiently maintained within Advancement's fundraising database of record, Blackbaud Raiser's Edge NXT, while also expanding the scope of information recorded in the system to expand relationships between BGSU and its constituents. The Director is responsible to provide and oversee the tools and training of all University Advancement constituent management systems including, but not limited to, Blackbaud Raiser's Edge NXT and Blackbaud NetCommunity, to ensure the University Advancement team and other university partners have access to accurate information that improves their decision-making abilities. The Director must have a good understanding of Council for Advancement and Support of Education (CASE), Voluntary Support of Education Survey (VSE), state and federal guidelines and legislation, and industry best practices in Advancement Services. Essential Functions • Provide oversight and direction for the University Advancement (UA) Information Services and UA Records Management staff. Supervises, guides, and directs staff on ongoing responsibilities, projects and customer relations. Provides coaching, training and staff development. Ensures the highest level of customer relations and support for the advancement team, university colleagues and constituent stakeholders. Set metrics for the team and report on those metrics to management. • Manage business analysis and data reporting standards, quality assurance, user access to advancement systems, and end-user support that ensures timely intake and delivery of report requests. Increase and enhance UA business intelligence capabilities utilizing Microsoft's Power BI, including but not limited to: oversee creation of new reports and dashboards that provide information access to UA staff and university partners that supports their responsibilities and increases effectiveness; and regularly audit and validate existing reports to ensure accuracy of the delivered information. • Manage the procedures, standards and maintenance schedules for biographic updates including, but not limited to, name and contact, employment, relationship, volunteerism, appeal records, and event registration and attendance information. With the Assistant Vice President for Advancement Services (AVP), establish priorities for workflow and special projects. Create, update, and maintain business process documentation related to advancement systems and data. • Create, maintain, and provide training opportunities for UA staff, and other system users, on all advancement technology tools, systems and business processes to ensure accurate and appropriate usage of advancement systems. • Partner with other UA staff to identify and implement new technology tools that increase constituent engagement and philanthropy, in an effective and efficient manner. In conjunction with other campus offices, ensure timely and consistent flow of constituent data between the UA systems and other campus systems. • Regularly audit UA data security measures and processes to ensure the security of constituent data information. • Oversee audio/visual equipment and use in Mileti Alumni Center, including staff support f