The Direct Sales Agent Lead is responsible for coaching and leading direct sales agents and interns to accomplish inside sales objectives during peak sales periods. This includes leading and mentoring full time sales associates as well as college interns used during peak season. Off peak season will include Telesales agent responsibility in addition to assisting with leading more junior agents.

Primary duties may include but are not limited to:

• Coaches and monitors telesales representatives to meet performance standards.

• Provides feedback to telesales representatives and managers.

• Implements daily inbound and outbound schedules and maintains adequate telephone coverage in order to meet abandonment rates.

• Assist in the Management of work flow processes.

• Maximizes personal sales production goals and team call metrics.

Minimum Requirements:

• Requires a BA/BS and a minimum of 2 years of telephone sales experience; or any combination of education and experience which would provide an equivalent background.

• Must maintain appropriate sales license required by the Department of Insurance to sell Medical, Dental and Life products. A sales license is not required if only selling ZipDrug (CarelonRx BU) products.

Preferred Knowledge, Skills, and Experience:

• Ability to motivate and inspire team members preferred

• Demonstrated experience in meeting or exceeding sales targets preferred

• Proven work experience in a similar sales role preferred

For candidates working in person or remotely in the below locations, the salary* range for this specific position is 25.30 to $37.95/hr

Locations: California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.