Meijer Customer Service Line Leader - 1560 Main Street, Hamilton, OH 45013 in Hamilton, Ohio

Currently, Meijer is looking for a Customer Service Line Leader. Responsible for the overall store P&L and specifically for the Gas Station P&L. Provides direction related to operations, processes and conditions of the entire Customer Service Line. This position is also responsible for the success of the Customer Service Area including Service Area, Service Desk, Systems and Gas Station. Serves as the mentor and coach for all Team Leaders in their area of responsibility. This position may be designated to be responsible for all store operations in the absence of the Store Director.

Key Deliverables:

  • Provides courteous, friendly, and efficient service to both customers and team members.

  • Responsible for achieving financial performance goals in the Customer Service department.

  • Reviews sales goals, supply costs, stockless/shrink results and goals

  • Conducts interviews to ensure proper staffing levels in the Customer Service department.

  • Ensures the Customer Service team is properly hired, staffed and thoroughly training in all aspects of their jobs and have completed all required training.

  • Provides feedback to team members in a manner that promotes strong team performance and minimizes turnover.

  • Manages the cashiers' performance reporting process with coaching and disciplining of team members.

  • Promotes succession planning by providing career paths and identifying development needs for team members

  • Writes and manages Customer Service schedules.

  • Models exceptional, fast and friendly customer service

  • Communicates the Meijer Friendly Initiative in all team meetings and conversations

  • Maintains a productive, clean, organized, and well stocked front end operation.

  • Ensures layout compliance, BOH accuracy, and product rotation for the register stands.

  • Exhibits, trains, and enforces proper scanning and bagging procedures.

  • Minimizing inventory shrink by following proper register procedures, properly recording sales, and following electronic surveillance procedures.

  • Ensures compliance with all federal and state regulations regarding governmental programs.

  • Maintains company standards regarding the parking lot and exterior of the location, including trash receptacles, sidewalk areas, and entryways.

  • Maintains the company standards regarding the interior of the store/unit including trash receptacles and restrooms.

  • Orders equipment and supplies for the store/unit.

  • Responsible for the activities of the Systems team, including oversight for:

  • Upgrades and updates

  • Daily Price Override report

  • Preventive maintenance in the store

  • Manages pricing accuracy in the store through super audits

  • Ensures CANS and MITS tasks are executed in a timely manner

  • Promotes a safe work environment throughout area of responsibility

  • Reliable and consistent attendance required.

  • Will work until at least 11pm on nights scheduled to close

  • Other daily tasks as required

Qualifications:

  • Bachelor's degree or related experience

  • 6-10 years of related experience in the field

  • Rotational assignments in other areas of the store are helpful

  • Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction

  • Demonstrated ability to resolve conflict by addressing root cause issues

  • Demonstrated ability to manage multiple tasks

  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions

  • Demonstrated ability to teach suggestive selling

  • Demonstrated ability to lead an organization that practices working safely at all times

  • Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders

  • ServSafe Certification

  • Duty trained