Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/

Who are you?

Employees have a leading role in service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. Our commitment to EFFICIENCY is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create One in a Lifetime Experiences for our Fans.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical conditions, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promoting from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The Role:

Merchandise Specialists are directly supervised by the venue’s Merchandise Manager. They are scheduled on a show-by-show basis based on skills, availability, and rotation. They arrive at a concert venue on show day and support general operations, including merchandise inventory, distribution, and visual display. Specialists will fulfill customer orders quickly and carefully, as well as performing secondary tasks as prescribed by the Merchandise Manager. After the show, specialists reassemble the remaining merchandise, support over-all reconciliation, and perform reset duties for the stand locations.

• Assemble temporary locations as needed to support show operations

• Clean merchandise sales locations as needed to ensure a positive experience for the customers

• Assist in transport and organization of merchandise inventory as part of initial receipt of goods

• Selling artist merchandise to fans including t-shirts, posters and other miscellaneous items from the tour

• Working knowledge of cash handling, calculator skills, guest relations, register skills, cash outs and salesmanship

• Skills in communication, selling, accuracy with numbers, counting inventory

• Consolidate inventory from stand location into a single inventory for reconciliation, by style and size

• Assist in transport and load-out of reconciled inventory as part of operational close-out

• Manage Cash 2 Card cashless system

• Responsible for handling sales transactions, money, and accounting for amount received during the show

• Ability to work in a fast-paced environment

• Helping answer questions from guests regarding the venue and merchandise

• Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations

• Follow instructions given by their supervisor, the venue’s Merchandise Manager, for any other work required to complete show close-out

• Must be 18 years or older to apply

Policies Impacting Merchandise Specialists

• Merchandise Specialists are expected to arrive on-time, as scheduled by the Merchandise Manager. If a Specialist cannot arrive at the assigned time, it is their responsibility to contact the Manager and provide revised availability. The Manager then has the right to revise arrival time or cancel the assigned shift based on Specialist availability.

• Specialists are scheduled on an event-to-event basis, depending upon their availability, skill-set, and overall need of the show’s merchandise operation. Live Nation does not employ a system of seniority to schedule Merchandise Specialists. If available staff exceed the needs of a particular show, Merchandise Managers will strive to ensure Specialists are provided with the opportunity to work shows on a rotational basis.

• Specialists are required to behave in a polite, professional, respectful manner while on venue grounds. Violations of this bedrock standard will be addressed seriously, using Live Nation disciplinary policies as needed to ensure a safe and comfortable workplace.

• Firearms and other weapons are not allowed on venue property unless specifically approved by Venue Management.

Job Requirements

• Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)

• Must be able to stand for long periods of time

• Must be able to lift up to a 50 pound box

• Must be able to work in outdoor environments in extreme temperatures

• Must have a working understanding of touch-screen based systems

• Must be of legal working age in the state

If the above description sounds like you and fits your background, apply online at our Live Nation Careers website (https://https/livenation.wd1.myworkdayjobs.com/LNExternalSite/5/refreshFacet/318c8bb6f553100021d223d9780d30be) to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.