Systems Analyst 2

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

Systems Analyst II

Organization Summary:

Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $1 billion in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing how the world cleans.

Tennant employees work to create a cleaner, safer, healthier world. Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment. Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them.

Position Summary

The Systems Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. They will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Systems Analyst also works to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions, both directly and indirectly through collaboration with other teams.

Responsibilities

• Evaluate documented resolutions and analyze trends for ways to prevent recurring issues.

• Alert management to emerging trends in incidents.

• Act as an escalation point for advanced incidents received from the service desk.

• Use remote tools and diagnostic utilities to aid in troubleshooting.

• Research solutions through internal knowledgebase and external resources as needed.

• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware replacement, delivery of peripherals, or other fixes as determined.

• Contribute to technician knowledgebase and training.

• Procure and deploy IT hardware and software to end users.

• Maintain IT Inventory, including the repair and reconfiguration of damaged PCs, Printers, RF scanners, and related devices.

• Provision and de-provision user accounts to ensure timely access to IT systems.

• Build rapport with end users and coworkers.

• Provide suggestions for continuous improvement.

  Qualifications :

• Minimum 4 years of experience in information technology

• Advanced knowledge of computer troubleshooting, both software and hardware.

• Experience with desktop operating systems, including Windows 10 and Windows 11

• Extensive application support experience with Microsoft Office and SAP client software.

• Experience troubleshooting and maintaining wireless barcode scanners and printers.

• SCCM Imaging experience

• Exceptional written and oral communication skills.

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

• Strong technical documentation skills.

• Experience with Windows Server 2016 and 2019 preferred.

  Additional Knowledge & Skills

• Ability to conduct research into a wide range of computing issues is required.

• Ability to absorb and retain information quickly.

• Ability to present ideas in user-friendly, business-friendly language.

• Strong analytical, problem-solving, and conceptual skills.

• Highly self-motivated and directed.

• Keen attention to detail.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong customer service orientation.

  Experience working in a team-oriented, collaborative environmen

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.