Employment Type:

Full time

Shift:

Day Shift

Description:

Provide front desk administrative support to outpatient rehab therapy clinics, patients, colleagues, insurance providers and referral sources. Utilizing current EMR, will be responsible for independently scheduling new evaluations and return visits, patient check in, account registration, verification of patient demographics, copay collection and scanning. Will ensure revenue cycle optimization by obtaining, documenting, and tracking patient insurance authorization and benefit information, utilizing on-line websites, through telephone and fax communication and creating and processing departmental deposits. Responsible for answering multi-line phone system, triaging calls and assisting caller as needed. Will be responsible for maintaining medical records in accordance with HIPAA standards.

QUALIFICATIONS

Education:

Required:

• Level of knowledge equivalent to that ordinarily acquired through completion of high school.

Preferred:

• Associate degree with medical certification.

• Medical terminology class or knowledge of medical terminology, anatomy, and physiology.

Related Experience:

• Preferred: 2 years' experience with insurance authorization / benefit verification in a healthcare office.

• American Heart Association BLS or equivalent

Other Qualifications:

• Competency of Microsoft suite of office products (Word, Excel, Outlook, Power Point, Teams)

• Excellent typing skills and well-developed communication skills both verbally and in writing

• Ability to communicate effectively with individuals and groups representing diverse perspectives

• Ability to work in a team environment

• Excellent customer service skills necessary to interact with patients, peers, and providers to maintain and promote positive relationships

• Ability to multi-task

• Ability to work independently in a fast-paced environment

• Ability to problem solve effectively based on established policies and procedures

WORKING CONDITIONS

Sitting for extended periods of time. Extensive computer work. Frequent standing, walking. Occasional bending, stooping, twisting. Ability to hear speech, speak, use near-far vision and fine motor skills. Ability to perform continuously detailed tasks with frequent interruptions and work prioritization.

AGES OF PATIENTS SERVED

• Newborns

• Pediatrics

• Adolescents

• Adults

• Geriatrics

ESSENTIAL FUNCTIONS

• Scheduling – schedule new evaluations, return visits, reschedule, and cancel visits in current scheduling system.

• Registration – register patients in current registration system, including verifying patient demographics and insurance information.

• Insurance – obtain, document and track patient insurance authorization and benefits.

• Phones – answer multi-line phone, route calls to appropriate colleague or take accurate messages to relay to colleague, handle voice messages and return phone calls.

• Faxing – send correspondence to insurance companies, physician offices, handle incoming department faxes, routing to appropriate colleague.

• Scanning – patient paperwork, physician orders, insurance authorizations and signed plans of care into current documentation system.

• Copying – patient paperwork for patient packets, patient records for medical requests and other things as needed.

• Copays – collecting patient copays and recording in current payment processing system. Creating, processing and making copay deposits utilizing appropriate reports from current payment processing system.

• Medical Record – process medical record requests and manage medical records in accordance with HIPPA standards.

• Create, update and interpret routine reports and correspondence as well as working documents such as safety rules, operating and maintenance instructions, procedure manuals and standard work documents.

• Perform all other duties as required.

• Follow all hospital policies and procedures relevant to the performance and participation in their role.

• Attend and participate in departmental and organization meetings.

ORGANIZATIONAL EXPECTATIONS

• Flexibility – Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities. Provides coverage to other areas as assigned.

• Accountability – Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors which contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.

• Excellence – Serves as a role model and performs job responsibilities to the highest standards in every situation. Delivers “Something More” that ensures a more complete and personally satisfying experience for every patient.

• Focus – Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan. All actions are rooted in providing excellent customer service.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran