This is a remote position.

Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.

We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant communities for all. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.

We are a force for good--part of the reason why employees find working at Delta Dental fulfilling. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 83 million Americans and operates two of the nation's largest networks of participating dentists. For more, visit www.deltadentalmi.com and www.vibrantcommunities.com, and apply online at www.deltadentalmi.com/careers.

Typical Assignments:

• Verifies, enters, corrects group, member, and agent information into relevant applications, including adds, terminations, updates, member merges, new clients, new plans, agency mergers, agent of record changes, contract changes, renewals, and history
• Composes, prepares, and modifies group and agent documents
• Enters manual eligibility records into the system to process, update, and correct file information
• Retrieves and reconciles information in files when rejected by the system
• Researches and determines whether inaccurate data should be updated, routed or adjudicated for claims processing
• Corrects and updates information entered through the optical scanning or data entry process
• Accesses various software programs, and gathers and summarizes information from/for various reports
• Operates office equipment which may include a personal computer, copier, fax machine, scanner, etc.
• Maintains related departmental records, files, filing system and/or records retention systems (hardcopy, electronic, and imaged)
• May provide back up to department secretary
• Opens and distributes mail and handles incoming/outgoing correspondence