Meijer Standale Meijer Customer Service Team Leader (40)- 315 Wilson Ave NW, Grand Rapids MI 49534 in Standale, Michigan

Currently, Meijer is looking for a Customer Service Team Leader. The individual selected for this position will be responsible for managing the daily front-end operations of a retail store to ensure customer satisfaction by providing skill development and on-the-job training for all front-end team members to meet sales, profit, service level, and productivity and expense objectives on a Period basis.

Key responsibilities include:

  • Ensuring full service carryout for all customers as policy dictates

  • Maintaining a friendly selling approach to customers that is in line with commitment to the Meijer Friendly program

  • Overseeing and ensuring prompt, efficient and accurate check out of customers

  • Developing and implementing solutions for problems and issues that will arise on the front-end

  • Maintaining productive, clean, organized, well-stocked front-end operation within stated guidelines

  • Exhibiting, training, ensuring and enforcing proper scanning and bagging procedures

  • Controlling and minimizing inventory shrinkage ensuring proper register procedures, properly recording sales and following (checkpoint) electronic article surveillance procedures

  • Managing the cashier performance reporting process and coach/discipline team members

  • Communicating all price discrepancies to the Freshness and Pricing Manager

  • Ensuring the execution of proper training to all team members regarding company policies/procedures

  • Ensuring compliance with all federal and state regulations regarding governmental programs

  • Maintaining company standards regarding the parking lot and exterior of the location, including trash receptacles, sidewalk area and entryway areas

  • Proper training of all new front-end team members regarding all company policies, procedures and programs regarding front-end operations

  • Enforcing dress code and grooming standards to Meijer policy

  • Writing and managing the front-end schedules in order to achieve first class service levels while achieving expense control objectives

Qualifications:

  • Oral and written communication/language and mathematical skills

  • Speak clearly and persuasively in positive or negative situations

  • Listen and gets clarification; Responds well to questions

  • Write clearly and informatively

  • Present numerical data effectively

  • Carry out supervisory responsibilities in accordance with Meijer polices and applicable laws

  • Must have the ability to lift up to 50 lbs.

  • Must have the ability to read and interpret documents such as department manual

  • Must have the ability to write routine reports and correspondence

  • Must have the ability to calculate figures and amounts as discounts, interest, commissions, proportion, and percentages

  • Make self-available to staff; assist with developing subordinates' skills and encouraging growth

  • Continually works to improve supervisory skills

  • Ability to prioritize work tasks, multi-task, and maintain focus

  • Contribute to building a positive team spirit

  • Show respect and sensitivity for cultural differences

  • Promote a harassment-free environment

  • Accept responsibility for own actions

  • Align work with strategic goals

  • Ability to communicate effectively with customers

  • Work within approved budget

  • Contribute to profits and revenue