Meijer General Merchandise Team Leader (45) - Whitestown Pkwy Zionsville, IN 46077 in Zionsville, Indiana

Currently, Meijer is looking for a General Merchandise Team Leader (45).

Plans, directs and supervises General Merchandise Team Members in the day to day operations of the General Merchandise area. Implements strategies to improve customer service, drives store sales and increases profitability. Ensures customer needs are met, complaints are resolved effectively and efficiently, and service is quick and efficient. Ensures that all products and displays are merchandised effectively to maximize sales and profitability. Responsible for the training and development and performance management of General Merchandise team members.

Key Deliverables:

  • Responsible for staffing selection and hiring to achieve staffing needs

  • Supervises and coaches the General Merchandise Team Members to ensure customer service and sales goals are exceeded and the General Merchandise area is maintained to Meijer standards

  • Promotes succession planning by providing career paths, identifying development needs for the General Merchandise team members, and being involved with and accountable for promotion decisions

  • Documents and applies disciplinary actions and makes recommendations concerning discharge

  • Supervises the execution of the Merchandising plan

  • Responsible for P&L, achieving sales, labor, and shrink plans for department

  • Models exceptional, fast and friendly customer service

  • Reviews Customer Service Surveys and customer feedback from previous week or day

  • Spends 80% of time on sales floor communicating with customers and team members to ensure exceptional service is being delivered by organizing and maintaining the Remarkable Service Board

  • Reviews sales goals

  • Communicates and implements the Meijer Friendly Initiative in all team meetings and conversations

  • Promotes a safe work environment

  • Consistent and reliable attendance required

  • Schedules and supervises the General Merchandise Team to:

  • execute inventory preparation of the General Merchandise Sales Floor and Backroom

  • ensure merchandising and customer service levels are to Meijer standards

  • maintain balance on hand integrity and accuracy to standards

  • review out of stock opportunities and ensure work assignments for the General Merchandise Team are stocked

  • execute transitions in the General Merchandise areas

  • merchandise all not on planogram product after the product has come off of a planogram

  • merchandise all store owned space such as endcaps and flex areas

  • Other jobs as assigned or required

Qualifications:

  • High school diploma or its equivalent required

  • 3-5 years of related retail experience

  • 1 year of management experience

  • Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction

  • Demonstrated ability to resolve conflict and by addressing root cause issues

  • Demonstrated ability to manage multiple tasks

  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions

  • Demonstrated ability to teach suggestive selling

  • Demonstrated ability to lead an organization that practices working safely at all times

  • Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.

  • Successful completion of all required certifications